There is still a heightened risk to vulnerable people in hospital, so we recommend all people to continue wearing a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and visitors safe.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Avoiding everyday injuries

Be the best motorcyclist you can be

Ride Forever is a great resource for motorcyclists. It has valuable information for beginners and veterans about staying safe on New Zealand roads, a guide to choosing your bike, and tips on lane splitting and other legal matters.

Find out more…

SportSmart training tips

Get training tips, learn how to recognise concussion, and learn about the skills to play rugby, league, netball and football safely with ACC SportSmart.

Find out more…

A warm up plan to go the distance

Athletes who warm up will become fitter, faster and stronger. This ACC SportSmart video demonstrates an effective warm up that will get your heart pumping and help prevent strains and injuries when you train.

Find out more…

Concussion, or just a whack to the head?

Learn to recognise the signs of concussion and what to do if you or someone else gets an injury to the brain with this excellent ACC SportSmart resource.

Find out more…

The no.1 cause of injury in rugby

About 250 tackles are made in an average game – that’s 250 chances of injury in 80 minutes.  Learn about safe tackling with ACC RugbySmart.

Find out more…

A warm up plan for rugby players

ACC RugbySmart’s “RUGBY WARM-UPS” is a complete warm-up programme to reduce injuries among male and female rugby players aged 14 years and older.

Find out more…

Don’t let injuries ruin your rugby season

There’s nothing worse than copping an injury in an early game and sitting on the sideline for the rest of the season. ACC RugbySmart teaches you how to prevent injuries happening in the first place.

Find out more…

The 11+ football warm up

Fit4Football recommends all players and referees follow the 11+ warm up three times a week: twice at training and once before your game. This warmup is designed for football, but can be used for any sport.

Find out more…


Page last updated: 17 April 2019

Is this page useful?