HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Te Whatu Ora Te Tai o Poutini West Coast makes changes to visitor policy to protect vulnerable patients

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Monday 15 August 2022Health news5 minutes to read

To ease the pressure on the West Coast health system and to protect vulnerable and older patients, from today, 15 August, temporary changes to Te Whatu Ora Te Tai o Poutini West Coast’s visitor policy take effect at the district’s facilities.

Across the West Coast, we are continuing to experience sustained pressure on the health system as a result of staff vacancies coupled with our community and health workforce being unwell or having to look after whānau at home.

Dr Graham Roper, Te Whatu Ora West Coast’s Chief Medical Officer says that in order to protect our most vulnerable patients, it’s essential we tighten our visitor restrictions and enforce a ‘no mask, no entry’ policy.

As a temporary measure, children and young people under the age of 16 will not be allowed into Te Whatu Ora Te Tai o Poutini West Coast facilities, unless the visit is prearranged on compassionate grounds.

From today you will need to keep your mask on at all times while inside any of our facilities, and we have increased the minimum age of visitors to one person aged 16 or over to visit each patient,” Dr Roper says.

“We anticipate that the current pressures being experienced across our health system will continue throughout winter. Everyone can do their bit to help us get through the next few weeks by continuing to follow the usual public health measures. This means stay home if you’re unwell, get tested if you’re symptomatic, wash and dry your hands, cover coughs and sneezes, wear a mask in crowded or poorly ventilated indoor public settings, and get vaccinated against COVID-19.”

Visitor guidelines

  • One visitor at a time may visit a patient in hospital. Visitors must be aged 16 or over.
  • Please phone and talk to the ward’s Clinical Nurse Manager to discuss any exceptions to this on compassionate grounds before you come to hospital to visit.
  • No eating or drinking while visiting a patient (i.e. you need to keep your mask on at all times when in our hospitals and health centres, except in cafes and areas designated for eating/drinking).
  • Visiting hours remain the same except for Buller Health’s Foote Ward.

Mask wearing

  • Surgical/medical masks must be worn at all times by all visitors inside all of our facilities and are provided at the front entrance if people don’t have them.
  • Even if you have a mask exemption, you won’t be able to come visiting at any Te Whatu Ora facilities without a mask. If you are unable to visit, please call the general ward’s Clinical Nurse Manager, and staff will do their best to facilitate a phone or video call as an alternative.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

No visiting patients with COVID-19

  • COVID-19 positive patients cannot be visited other than on exceptional compassionate grounds agreed by the Clinical Nurse Manager. Please phone the ward to arrange a phone or video call as an alternative.

You must NOT visit our facilities if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Full details of the new visitors’ rules, including exceptions, are available on our website.

A reminder to everyone that you can now pick up supplies of free RATs from community collection points. There is no criteria. You don’t need to be unwell or have symptoms to get free RATs.

Wherever possible please order online at https://requestrats.covid19.health.nz/ or by calling 0800 222 478 between 8am – 8pm (7 days).

Free face masks are also available from RAT collections sites (subject to availability).

You can find your nearest community collection point here

More COVID-19 vaccine options

For adults aged 18 and over who wish to have a different COVID-19 booster vaccine option, Novavax and AstraZeneca are now available to book as a second booster at least six months after a first booster.

While Pfizer continues to be the preferred vaccine, the alternative boosters are available from for priority groups. You can find the eligibility criteria here: https://www.health.govt.nz/covid-19-novel-coronavirus/covid-19-vaccines/covid-19-vaccine-boosters. Second boosters are free and are important for our most vulnerable people as we go through winter. Staying up to date with the recommended COVID-19 vaccinations will continue to protect you from the risk of serious illness, hospitalisation or death from COVID-19.

Check out https://vaccinatecanterburywestcoast.nz/ to see where you can receive these vaccines. AstraZeneca boosters require a prescription and you can get this for free either from a GP or from a participating vaccination centre. Please note, the AstraZeneca COVID-19 vaccine is being phased out. The last day people can get AstraZeneca is 4 September, it will no longer be available in New Zealand after that.

It’s also time to see if you are winter ready and ensure your other vaccinations are up to date such as flu and MMR (measles). Your family doctor can help, and many vaccinations can be done at your local pharmacy.

ENDS

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Page last updated: 15 August 2022

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