HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

West Coasters asked to be patient and kind when accessing their general practice for health care

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Friday 8 April 2022Health news2 minutes to read

Please attribute to Dr Graham Roper, Incident Controller for West Coast DHB’s COVID-19 Response Emergency Operations Centre

West Coasters are being asked to be patient and kind when accessing their general practice teams for health care while the West Coast Health System is responding to the current COVID-19 situation.

You are still able to access health care, but you may need to wait as across the Coast our general practice teams are experiencing an increase in demand coupled with staff sickness.

It’s a really busy time especially with the recent increase in people who are isolating at home needing additional support whether that’s from their GP or pharmacy team. Our staff are doing their very best to provide the necessary care to everyone who needs it as quickly as possible.

We know that these are stressful times for us all, but we are all in this together. Our health staff are here to help, so please be kind, considerate, and respectful when presenting to any of our services.

Remember, if you are feeling unwell with any condition, call your general practice team to discuss your situation and symptoms. This will ensure that you get to access appropriate treatment and medication to help you stay well, even if you are at home isolating.

For anyone who is feeling stressed and anxious or who needs some advice, then there are places you can CALL for more support, listed below:

  • Phone or text 1737 to be put through to a trained counsellor any time of the day or night. This is a free service for everyone.
  • Your General Practice or rural clinic – Find a GP, medical practice, clinic or health centre | West Coast DHB (wcdhb.health.nz)
  • Poutini Waiora (Māori Health and Social Service) – 0800 333 170
  • Crisis Response (24/7) – 0800 757 678
  • Youthline – 0800 376 633
  • Rural Support Trust – 0800 787 254 (0800 RURAL HELP)
  • Your employer, through the Employee Assistance Programme (EAP).

If you need medical advice, call your general practice team 24/7 FIRST rather than visiting in person. After hours, follow the instructions to be put through to a nurse for free health advice.

Remember, it’s important to seek immediate help in an emergency – don’t delay.  If you are injured or experiencing severe symptoms, it’s critical that you call 111.

ENDS

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Page last updated: 8 April 2022

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