HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See www.vaccinatecanterburywestcoast.nz for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Health Centre

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8 news items.

Featured – Health news

Buller Health services are now located in our new facility – Te Rau Kawakawa

Monday 8 May 2023Quick Read

Over the weekend, all Buller Health services were successfully moved across to our new facility – Te Rau Kawakawa.... read more about Buller Health services are now located in our new facility – Te Rau Kawakawa»

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Featured – Health news

Buller community invited to tour Buller Health’s new facility – Te Rau Kawakawa

Friday 14 April 2023Quick Read

The doors to Buller Health’s new facility – Te Rau Kawakawa will be open to the public on Friday, 28 April 2023 to... read more about Buller community invited to tour Buller Health’s new facility – Te Rau Kawakawa»

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Featured – Health news

Te Nīkau Health Centre’s unplanned GP services will be operating at reduced capacity today – Friday 24 March 2023

Friday 24 March 2023Quick Read

Te Nīkau Health Centre’s unplanned GP services will be operating at reduced capacity today, Friday 24 March 2023,... read more about Te Nīkau Health Centre’s unplanned GP services will be operating at reduced capacity today – Friday 24 March 2023»

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Featured – Health news

Te Whatu Ora Te Tai o Poutini West Coast’s Ngakawau Clinic update

Wednesday 19 October 2022Quick Read

Due to staff leave, we have made some temporary changes to Ngakawau Clinic’s services. Next Tuesday (25/10/2022), the... read more about Te Whatu Ora Te Tai o Poutini West Coast’s Ngakawau Clinic update»

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Featured – Facilities News

West Coast DHB appoints construction contractor for the new Buller Health facility

Thursday 6 May 2021Quick Read

MEDIA RELEASE 6 May 2021 West Coast DHB appoints construction contractor for the new Buller Health facility West Coast... read more about West Coast DHB appoints construction contractor for the new Buller Health facility»

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Featured – Health news

Move to new Haast Health Centre set for tomorrow

Monday 14 December 2020Quick Read

We are pleased to confirm that on Tuesday, 15 December 2020 from 8.30am onwards, you will find us in our new Haast... read more about Move to new Haast Health Centre set for tomorrow»

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Featured – Facilities News

Blessing marks an important milestone for Te Nīkau Grey Hospital and Health Centre

Tuesday 12 May 2020Quick Read

Yesterday’s blessing of Te Nīkau Grey Hospital and Health Centre marks an important milestone for the West Coast... read more about Blessing marks an important milestone for Te Nīkau Grey Hospital and Health Centre»

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Featured – Facilities News

West Coast DHB announces high level Te Nīkau Grey Hospital and Health Centre timeframes

Friday 1 May 2020Quick Read

Following recent discussions with the Ministry of Health, we will begin the 10-week operational readiness phase in... read more about West Coast DHB announces high level Te Nīkau Grey Hospital and Health Centre timeframes»

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Showing 1-8 of 8 results, page 1 of 1.

Page last updated: 8 May 2023

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