Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable.  See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See for info on vaccinations.

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities effective from 16 September 2022

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

CE Update – 23 November 2021

West Coast DHB’s own newsletter.

In this edition of the CE Update, Peter Bramley talks about the importance of looking after ourselves and using the available supports when needed. He acknowledges the introduction of the National Bowel Screening Programme to the Coast and the mahi behind it’s rollout. He also touches on the efforts of our West Coast people and staff in supporting the rollout of the COVID-19 vaccination programme.

Our stories – Ā tātou kōrero

  • Push to lift vaccination rates on the South Island’s West Coast
  • Bowel Screening Programme well underway on the Coast
  • STOP – Pressure Injury Prevention – ‘Help me heal, check my heels’
  • Home dialysis taken to a new level
  • COVID-19 false and misleading information and scams
  • Five ways to boost your wellbeing
  • The evolution of Whare Manaaki
  • Breast Cancer Awareness
  • In the spotlight
  • Celebrating 56 years of service to nursing with the West Coast District Health Board
  • A Tribute to Shane McKerrow – Flight Liaison Officer Canterbury Air Retrieval
  • Are you glove aware?

Regulars – Kōrero ai

  • One minute with…Manaia Cunningham, West Coast DHB’s National Bowel Screening Programme Project Manager
  • Bouquets
  • Big Shout Out
  • Photo board

Notices – Pānui

  • Health Quality & Safety Commission E-digest Issue 131
  • eCald newsletter
  • Maternity Quality and Safety Programme Annual Report
  • South Island Alliance update
  • The end game should not be just Smokefree 2025 but also Vapefree
  • Something for you

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Page last updated: 23 November 2021

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