HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Health Services

87 documents.

Whataroa Clinic Roster – May 2024

  • Date: 3 May 2024
  • Document Type:
  • ID: SW-Roster-Whataroa-052024

Whataroa Clinic Roster for May 2024

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More informationDownload pdf (152 KB)

Hari Hari Clinic Roster – May 2024

  • Date: 3 May 2024
  • Document Type:
  • ID: SW-Roster-HariHari-052024

Hari Hari Clinic Roster for May 2024

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More informationDownload pdf (130 KB)

Haast Clinic Roster – May 2024

  • Date: 3 May 2024
  • Document Type:
  • ID: SW-Roster-Haast-052024

Haast Clinic Roster for May 2024

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More informationDownload pdf (144 KB)

Franz Josef Glacier Clinic Roster – May 2024

  • Date: 3 May 2024
  • Document Type:
  • ID: SW-Roster-FranzJosef-052024

Franz Josef Glacier Clinic Roster for May 2024

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More informationDownload pdf (134 KB)

Fox Glacier Clinic Roster – May 2024

  • Date: 3 May 2024
  • Document Type:
  • ID: SW-Roster-Fox-052024

Fox Glacier Clinic Roster for May 2024

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More informationDownload pdf (115 KB)

Te Whatu Ora West Coast Medical Centres Fee Schedule

Annual Maternity Quality and Safety Programme Report 2021- 2022

Te Whatu Ora Te Tai o Poutini is pleased to present the Maternity Quality and Safety Programme Annual Report for 2021/2022.

Despite the ongoing impact of COVID-19 and then the change to our health legislation to Pae Ora (Healthy futures Act on July 1, 2022) and the accompanying dissolving of the District Health Boards, we have continued to build on work from the past few years which had a focus of equity following the agreement on the Maternity Strategy for Te Tai o Poutini.

We have been specifically increasing the work we do with the community and ensuring their voices are becoming louder and also working to reflect our Te Tiriti obligations in all that we do. Having the Strategy framework and now also having Te Pae Tata (the Interim New Zealand Health plan) with one of the Pou being Kahu Taurima (maternity and early years) means that the work we have done has a platform to continue as we realign our maternity systems nationally.

In Te Tai o Poutini we understand that we need to meet the requirements of Pae Ora (Healthy Futures Act 2022) and Kahu Taurima and the expectations of both Te Aka Whai Ora and Te Whatu Ora.

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More informationDownload pdf (3 MB)

How your hospital & health centre works

How your hospital & health centre works

Te Nīkau Hospital & Health Centre is a fit for purpose, modern facility designed to be a one-stop shop for health care.

  • We see people for planned appointments, respond to people with urgent needs, admit and monitor patients that are more seriously unwell and stabilise emergency patients that require critical or specialist care.
  • If you already have an appointment you will be directed to the appropriate waiting area.
  • If you arrive with no appointment, you will initially be seen by a nurse who will ask you some questions to help us decide how urgent it is for you to be seen.
  • Depending on your needs, you may be seen in the Emergency Department or in the Urgent Care clinic.

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More informationDownload pdf (671 KB)

Annual Maternity Quality and Safety Programme Report 2020 – 2021

The West Coast District Health Board is pleased to present the Maternity Quality and Safety Programme Annual Report for 2020/21.

The West Coast District Health Board is pleased to present the Maternity Quality and Safety Programme Annual Report for 2020.

The West Coast has had a busy year again this year as we completed the Maternity Strategy and agreed with the Board to use it as a platform to guide not only the first 1,000 days, but we have also initiated the programme called Growing Up Well on the West Coast. We have a project group with wide representation across our community and have commenced hui around different communities on the West Coast, so we can improve our maternity and other systems for whanau.

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More informationDownload pdf (9 MB)

Access for support people in hospitals within DHB during Level 2 lockdown and Level 1. (Between 14 May and 8 June).

RE Official information request WCDHB 9439

I refer to your email dated 23 June 2020 requesting the following information under the Official
Information Act from West Coast DHB. Specifically:

The protocols the DHB had/have in relation to access for support people in the hospitals within your
DHB region during Level 2 lockdown (between 14 May and 8 June) and Level 1.

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More informationDownload pdf (1 MB)

Annual Maternity Quality and Safety Programme Report 2018 – 2019

The West Coast District Health Board is pleased to present the Maternity Quality and Safety Programme Annual Report for 2018/19.
The West Coast has had a busy year again this year as we work towards the development of a Maternity strategy that will guide us for the next five years. A broad
framework was presented to a Hui in February this year and we now continue to refine the outcomes of the feedback. This work along with the realignment of the West
Coast health system beyond maternity has prompted much discussion about how we best meet the needs of our maternity population. The discussions have also developed
into how maternity then sits alongside the other work happening particularly in the well child and mental health spaces.

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More informationDownload pdf (8 MB)

Buller Health Services are on the Move – Flyer

In preparation for the demolition needed to make way for construction of the new Buller Health facility, we are relocating a number of services to other areas of the
facility over the weekend starting Friday 22 November 2019.
From Monday 25 November, our Cobden Street entrance will become the single point of entry for the majority of our services, including Buller Medical Centre.

This flyer contains information that you need to know if you’re planning to visit the facility.

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More informationDownload pdf (505 KB)

What discussions has the DHB had in the past year with providers about additional aged care dementia care in Greymouth?

RE Official Information Act request WCDHB 9330

I refer to your email dated 29 July 2019 requesting the following information under the Official Information Act from West Coast DHB.

  1. What discussions has the DHB had in the past year with providers about additional aged care dementia care in Greymouth?
  2. Who were the discussions with?
  3. With Kowhai Manor out the picture, are there concerns over capacity on the Coast for dementia patients?

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More informationDownload pdf (700 KB)

Health Emergency Plan 2018

The purpose of this document is to:
• Provide a common framework for planning, prioritising, structuring and delivering health services during, and recovering from, any emergency affecting the health of the people of the West Coast.
• Define and allocate roles and responsibilities as well as the relationships necessary to implement this plan.
• Incorporate, by reference, supporting WCDHB plans/documents and those of health providers that form part of this plan.
• Meet contractual or legal obligations and be consistent with the requirements of Ministry of Health & Civil Devence

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More informationDownload pdf (1 MB)

Quality Accounts 2018 Focus on People

Focus on People is West Coast DHB’s special newsletter, published at the end of every year.

This special 2018 edition once again shares with our wider community special achievements and stories on the beautiful West Coast of New Zealand’s South Island.  We invite you to all celebrate with us!

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More informationDownload pdf (4 MB)

WCDHB Public Health Plan 2018 – 2019

The West Coast DHB’s Public Health Plan is a companion document to the West Coast DHB Annual Plan.

It presents the public health outcomes that the West Coast DHB’s Public Health Unit (Community and Public Health) works towards, as well as key priorities for the 13 programme areas under which this work is structured.

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More informationDownload pdf (865 KB)

Lower cost general practice visits – Information Sheet

Lower cost general practice visits, for children aged 13 years and under.

We are changing things to make visits to this general practice more affordable for your family and whānau.

All children aged 13 years and under enrolled with us won’t be charged a fee for a standard visit with a doctor or nurse.

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More informationDownload pdf (431 KB)

Annual Maternity Quality and Safety Programme Report 2017 – 2018

The West Coast District Health Board is pleased to present the Maternity Quality and Safety Programme Annual Report for 2017/18.
The West Coast has had a busy year again this year building on the work of the past years. The report last year has been shared widely and has prompted more discussion about how we can continue to improve the maternity system for our mothers and their babies. These discussions have sat alongside the wider discussions within our DHB about the challenges of a rural / remote rural DHB the length of the South Island and how we provide health services equitably. In this case we have been discussing how we provide maternity services and how we have to develop this work capacity among other colleagues particularly in our remotest parts of the DHB such as Haast as an example.

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More informationDownload pdf (6 MB)

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Page last updated: 3 May 2024

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