Our latest key plans and reports are listed at the top of this page, other recent documents are listed by date under these documents. You can also find many national publications, including responses to OIA requests on the Te Whatu Ora national website.
Use the search menu (left) to apply a filter to list other documents published by Te Whatu Ora Te Tai o Poutini West Coast, including our annual reports, annual plans and strategic plans. Each document has a document type, a summary, and topics and tags associated with it.
Hari Hari Clinic Roster for February 2025
Haast Clinic Roster for February 2025
Franz Josef Glacier Clinic Roster for February 2025
Fox Glacier Clinic Roster for February 2025
Summer Holiday Preparations
Healthy Summer Lifestyle
Phone Prescription Policy
Urgent Primary Care Clinic
Primary Care Physiotherapy
Lake Brunner Clinic
Season’s Greetings
Whataroa Clinic Roster for January 2025
Hari Hari Clinic Roster for January 2025
Haast Clinic Roster for January 2025
Franz Josef Glacier Clinic Roster for January 2025
Fox Glacier Clinic Roster for January 2025
1. Te Nīkau Overview:
– A modern facility offering a range of healthcare services including planned appointments, urgent care, patient monitoring, and emergency stabilization.
2. Emergency Department (ED) Pathways:
– Immediate care for life-threatening conditions (e.g., heart attacks, strokes) means you’ll be taken straight to a bed.
– If assessed as safe to wait, you may undergo tests like ECGs or X-rays before being seen by the ED team.
3. Primary Care Clinic Pathways:
– If your condition is non-urgent, you may receive a same-day appointment or be scheduled for a future visit with the appropriate clinician.
4. Waiting Process:
– The waiting area can be busy. If your condition worsens, inform the nurse. Waiting times are based on clinical priority.
5. Payment Information:
– Consultations are free for enrolled patients under 14 and for sexual health appointments for under-25s. Regular fees apply for others. Payments can be made at Main Reception.
6. Hours of Operation:
– Hospital services operate 24/7. Planned care is available 8 am – 8 pm, Monday to Friday. For after-hours care, contact Ka Ora at 0800 252 672.
Te Nīkau Health Centre Newsletter Summary – Winter 2024
Practice Information:
Winter Health Tips:
Health Services:
Shingrix Vaccine:
Prescription Policy:
West Coast PHO Rebranding:
Urgent Primary Care Clinic:
Te Tumu Waiora Program:
Key Staff: Please refer to newsletter
OIA Request Reference: HNZ00049009 relating to Reefton Health’s Ziman House (aged residential care facility)
OIA Request Reference: HNZ00047609 relating to Reefton Health’s Ziman House (aged residential care facility)
OIA Request Reference: HNZ00043353 relating to Reefton Health’s Ziman House (aged residential care facility)
OIA Request Reference: HNZ00041304 relating to Reefton Health’s Ziman House (aged residential care facility)
Note: Rates in this brochure haven’t yet been updated, but you can check the correct rates on the National website linked to just below.
This pack is designed to make that process a little bit smoother and provide you with some useful information.
Please note: In April 2024 there have been changes to the NTA scheme, including changes in mileage rates and various other rates. The info about this is currently getting updated on the document linked to here. For further details while our document is getting updated please navigate to NTA updated info on the Health NZ website.
Te Whatu Ora West Coast Primary Practice Medical Centres fee schedule, effective 12 December 2023.
The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.
The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.
The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.
The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.
The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.
The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.
Te Whatu Ora Te Tai o Poutini is pleased to present the Maternity Quality and Safety Programme Annual Report for 2021/2022.
Despite the ongoing impact of COVID-19 and then the change to our health legislation to Pae Ora (Healthy futures Act on July 1, 2022) and the accompanying dissolving of the District Health Boards, we have continued to build on work from the past few years which had a focus of equity following the agreement on the Maternity Strategy for Te Tai o Poutini.
We have been specifically increasing the work we do with the community and ensuring their voices are becoming louder and also working to reflect our Te Tiriti obligations in all that we do. Having the Strategy framework and now also having Te Pae Tata (the Interim New Zealand Health plan) with one of the Pou being Kahu Taurima (maternity and early years) means that the work we have done has a platform to continue as we realign our maternity systems nationally.
In Te Tai o Poutini we understand that we need to meet the requirements of Pae Ora (Healthy Futures Act 2022) and Kahu Taurima and the expectations of both Te Aka Whai Ora and Te Whatu Ora.
Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who have accessed outpatient services to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.
Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. Quarterly patient experience survey results are also available on the Health Quality & Safety Commission website.
Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who spent at least one night in hospital to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.
Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. Quarterly patient experience survey results are also available on the Health Quality & Safety Commission website.
The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.
Consumer Advisory Group Agenda – 20 December 2022
Consumer Council Agenda – 1 September 2022
Consumer Council Minutes – 30 June 2022
Consumer Council Agenda – 30 June 2022
The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.
Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who have accessed outpatient services to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.
Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well.
Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who spent at least one night in hospital to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.
Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. Quarterly patient experience survey results are also available on the Health Quality & Safety Commission website.
Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. We annually invite patients who have accessed gastrointestinal surgical services to participate in our survey, which is provided with the patient’s discharge paperwork to return via freepost envelope.
Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well.
The information was collected over the survey period of 16 May – 24 June 2022. The survey is built with partnership between the CNS Endoscopy and Quality Coordinator in collating the information on an ongoing basis to obtain more regular feedback from our consumers.
The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.
Buller Health Locum doctors, numbers, costs, length of stay.
I would like to request please any documentation of a letter containing outgoing or final comments or advice to the incoming Health NZ structure for the West Coast made by the outgoing chair of the former West Coast District Health Board, Rick Barker.
Did the former board chair give any advice to Whatu Ora at the time, or subsequent to, the former board being succeeded by the new Health NZ structure? I understand there was such a letter and would appreciate a copy in the public interest.
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Page last updated: 25 October 2023
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