HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of this page, other recent documents are listed by date under these documents. You can also find many national publications, including responses to OIA requests on the Te Whatu Ora national website.

Use the search menu (left) to apply a filter to list other documents published by Te Whatu Ora Te Tai o Poutini West Coast, including our annual reports, annual plans and strategic plans.  Each document has a document type, a summary, and topics and tags associated with it.

1285 documents.

Franz Josef Glacier Clinic Roster – August 2024

  • Date: 30 Jul 2024
  • Document Type:
  • ID: SW-Roster-FranzJosef-082024

Franz Josef Glacier Clinic Roster for August 2024

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More informationDownload pdf (130 KB)

Fox Glacier Clinic Roster – August 2024

  • Date: 30 Jul 2024
  • Document Type:
  • ID: SW-Roster-Fox-082024

Fox Glacier Clinic Roster for August 2024

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More informationDownload pdf (131 KB)

Te Nīkau Health Centre Newsletter

Te Nīkau Health Centre Newsletter Summary – Winter 2024

Practice Information:

  • Te Nīkau Health Centre: 71 Water Walk Road, Greymouth. Ph. 03 769 9300
  • Lake Brunner Clinic: 49 Koe Street, Moana. Ph. 03 738 0003

Winter Health Tips:

  • Vaccinations: Ensure vaccines are up to date, especially flu shots.
  • Protection: Avoid spreading germs; wear masks and practice good hygiene.
  • Nutrition: Eat 5+ servings of fruits and vegetables daily.
  • Exercise: Aim for 2.5 hours of moderate exercise weekly.
  • Sleep: Adults should get 7-9 hours of sleep nightly.
  • Stress Management: Keep stress in check to maintain a strong immune system.
  • No Smoking: Avoid smoking for better health.

Health Services:

  • Health Coach and Practitioner: Free consultations available with Karla (Health Coach) and Laurence (Health Improvement Practitioner).
  • Antibiotics: Use only for bacterial infections, not viral illnesses like the common cold or flu.
  • Influenza and RSV: Stay home if symptomatic. Healthline is available 24/7 at 0800 611 116.

Shingrix Vaccine:

  • Now funded for adults from 18 years under specific health conditions starting 1 July 2024.

Prescription Policy:

  • Enrolled patients can get repeat prescriptions without a consultation under certain conditions. Allow 72 hours for processing.

West Coast PHO Rebranding:

  • Now West Coast Health, offering free services such as counselling and health navigation. More info at www.westcoasthealth.nz.

Urgent Primary Care Clinic:

  • Same-day care for minor illnesses and injuries. For appointments, present at the main reception.

Te Tumu Waiora Program:

  • Health Improvement Practitioners (HIPs): Support for stress, sleep, and behavioral issues.
  • Health Coaches (HCs): Assist with health goals and lifestyle management.

Key Staff:  Please refer to newsletter

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More informationDownload pdf (801 KB)

Whataroa Clinic Roster – July 2024

  • Date: 26 Jun 2024
  • Document Type:
  • ID: SW-Roster-Whataroa-072024

Whataroa Clinic Roster for July 2024

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More informationDownload pdf (158 KB)

Hari Hari Clinic Roster – July 2024

  • Date: 26 Jun 2024
  • Document Type:
  • ID: SW-Roster-HariHari-072024

Hari Hari Clinic Roster for July 2024

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More informationDownload pdf (144 KB)

Haast Clinic Roster – July 2024

  • Date: 26 Jun 2024
  • Document Type:
  • ID: SW-Roster-Haast-072024

Haast Clinic Roster for July 2024

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More informationDownload pdf (146 KB)

Franz Josef Glacier Clinic Roster – July 2024

  • Date: 26 Jun 2024
  • Document Type:
  • ID: SW-Roster-FranzJosef-072024

Franz Josef Glacier Clinic Roster for July 2024

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More informationDownload pdf (132 KB)

Fox Glacier Clinic Roster – July 2024

  • Date: 26 Jun 2024
  • Document Type:
  • ID: SW-Roster-Fox-072024

Fox Glacier Clinic Roster for July 2024

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More informationDownload pdf (150 KB)

OIA Request Reference: HNZ00049009 relating to Reefton Health’s Ziman House (aged residential care facility)

OIA Request Reference: HNZ00049009 relating to Reefton Health’s Ziman House (aged residential care facility)

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OIA Request Reference: HNZ00047609 relating to Reefton Health’s Ziman House (aged residential care facility)

OIA Request Reference: HNZ00047609 relating to Reefton Health’s Ziman House (aged residential care facility)

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More informationDownload pdf (1 MB)

OIA Request Reference: HNZ00043353 relating to Reefton Health’s Ziman House (aged residential care facility)

OIA Request Reference: HNZ00043353 relating to Reefton Health’s Ziman House (aged residential care facility)

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OIA Request Reference: HNZ00041304 relating to Reefton Health’s Ziman House (aged residential care facility)

OIA Request Reference: HNZ00041304 relating to Reefton Health’s Ziman House (aged residential care facility)

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Whataroa Clinic Roster – June 2024

  • Date: 28 May 2024
  • Document Type:
  • ID: SW-Roster-Whataroa-062024

Whataroa Clinic Roster for June 2024

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More informationDownload pdf (151 KB)

Hari Hari Clinic Roster – June 2024

  • Date: 28 May 2024
  • Document Type:
  • ID: SW-Roster-HariHari-062024

Hari Hari Clinic Roster for June 2024

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More informationDownload pdf (130 KB)

Haast Clinic Roster – June 2024

  • Date: 28 May 2024
  • Document Type:
  • ID: SW-Roster-Haast-062024

Haast Clinic Roster for June 2024

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More informationDownload pdf (149 KB)

Franz Josef Glacier Clinic Roster – June 2024

  • Date: 28 May 2024
  • Document Type:
  • ID: SW-Roster-FranzJosef-062024

Franz Josef Glacier Clinic Roster for June 2024

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More informationDownload pdf (128 KB)

Fox Glacier Clinic Roster – June 2024

  • Date: 28 May 2024
  • Document Type:
  • ID: SW-Roster-Fox-062024

Fox Glacier Clinic Roster for June 2024

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More informationDownload pdf (147 KB)

Travel assistance pack (for West Coast patients)

This brochure has some outdated information – Please read on

Note: Rates in this brochure haven’t yet been updated, but you can check the correct rates on the National website linked to just below.

This pack is designed to make that process a little bit smoother and provide you with some useful information.

Please note: In April 2024 there have been changes to the NTA scheme, including changes in mileage rates and various other rates. The info about this is currently getting updated on the document linked to here. For further details while our document is getting updated please navigate to NTA updated info on the Health NZ website.

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Te Whatu Ora West Coast Medical Centres Fee Schedule

Disability Steering Group Minutes – 27 September 2023 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (254 KB)

Disability Steering Group Minutes – 25 July 2023 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (249 KB)

Disability Steering Group Minutes – 27 June 2023 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (224 KB)

Disability Steering Group Minutes – 23 May 2023 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (225 KB)

Disability Steering Group Minutes – 28 March 2023 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (273 KB)

Disability Steering Group Minutes – 28 February 2023 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (286 KB)

Annual Maternity Quality and Safety Programme Report 2021- 2022

Te Whatu Ora Te Tai o Poutini is pleased to present the Maternity Quality and Safety Programme Annual Report for 2021/2022.

Despite the ongoing impact of COVID-19 and then the change to our health legislation to Pae Ora (Healthy futures Act on July 1, 2022) and the accompanying dissolving of the District Health Boards, we have continued to build on work from the past few years which had a focus of equity following the agreement on the Maternity Strategy for Te Tai o Poutini.

We have been specifically increasing the work we do with the community and ensuring their voices are becoming louder and also working to reflect our Te Tiriti obligations in all that we do. Having the Strategy framework and now also having Te Pae Tata (the Interim New Zealand Health plan) with one of the Pou being Kahu Taurima (maternity and early years) means that the work we have done has a platform to continue as we realign our maternity systems nationally.

In Te Tai o Poutini we understand that we need to meet the requirements of Pae Ora (Healthy Futures Act 2022) and Kahu Taurima and the expectations of both Te Aka Whai Ora and Te Whatu Ora.

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More informationDownload pdf (3 MB)

Outpatient – Patient Experience Survey Report – Quarter 4, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who have accessed outpatient services to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.
Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. Quarterly patient experience survey results are also available on the Health Quality & Safety Commission website.

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More informationDownload pdf (571 KB)

Inpatient – Patient Experience Survey Report – Quarter 4, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who spent at least one night in hospital to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. Quarterly patient experience survey results are also available on the Health Quality & Safety Commission website.

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More informationDownload pdf (564 KB)

Disability Steering Group Minutes – 24 January 2023 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (233 KB)

Consumer Council Agenda – 1 September 2022

Consumer Council Agenda – 1 September 2022

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More informationDownload pdf (216 KB)

Consumer Council Minutes – 30 June 2022

Consumer Council Minutes – 30 June 2022

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More informationDownload pdf (324 KB)

Consumer Council Agenda – 30 June 2022

Consumer Council Agenda – 30 June 2022

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More informationDownload pdf (274 KB)

Disability Steering Group Minutes – 22 November 2022 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (290 KB)

Outpatient – Patient Experience Survey Report – Quarter 3, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who have accessed outpatient services to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well.

Tags

More informationDownload pdf (563 KB)

Inpatient – Patient Experience Survey Report – Quarter 3, 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. Each fortnight we invite patients who spent at least one night in hospital to participate in our survey. An invitation to participate in the survey is delivered via email or a link in a text message. The survey asks questions on four areas, with an overall score out of ten on the level of patient experience in communication, partnership, co-ordination and physical and emotional needs.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. Quarterly patient experience survey results are also available on the Health Quality & Safety Commission website.

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More informationDownload pdf (557 KB)

Endoscopy – Patient Experience Survey Report – 2022

Te Tai o Poutini West Coast – Te Whatu Ora Health New Zealand is committed to providing quality healthcare and positive patient experiences. We annually invite patients who have accessed gastrointestinal surgical services to participate in our survey, which is provided with the patient’s discharge paperwork to return via freepost envelope.

Understanding how people experience healthcare gives us valuable insight into where we can do better, an opportunity to celebrate our success and do more of what we are doing well. 

The information was collected over the survey period of 16 May – 24 June 2022. The survey is built with partnership between the CNS Endoscopy and Quality Coordinator in collating the information on an ongoing basis to obtain more regular feedback from our consumers.

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More informationDownload pdf (540 KB)

Disability Steering Group Minutes – 25 October 2022 – Te Whatu Ora West Coast

The Disability Steering Group (DSG) meets approximately monthly. The main points discussed, the advice it provides and the work it instigates are all recorded as key messages in meeting minutes. The key messages are public, and are also sent by email to identified stakeholders and any person that has asked to go on the mailing list.

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More informationDownload pdf (283 KB)

Buller Health Centre Locum Doctors

Buller Health Locum doctors, numbers, costs, length of stay.

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More informationDownload pdf (323 KB)

Advice from West Coast DHB Chair to Te Whatu Ora

I would like to request please any documentation of a letter containing outgoing or final comments or advice to the incoming Health NZ structure for the West Coast made by the outgoing chair of the former West Coast District Health Board, Rick Barker.

Did the former board chair give any advice to Whatu Ora at the time, or subsequent to, the former board being succeeded by the new Health NZ structure? I understand there was such a letter and would appreciate a copy in the public interest.

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More informationDownload pdf (932 KB)

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Page last updated: 25 October 2023

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