HOSPITAL VISITING

All hospital visitors are recommended to wear a medical face mask. For more information about visiting: Visitors and family. See our COVID-19 page for general COVID-19 advice, detailed hospital visiting guidelines and COVID-19 tests.

See West Coast COVID-19 vaccination clinics for info on vaccinations link COVID-19 Vaccination • West Coast • Healthpoint

Last updated:
16 September 2022

Fewer visitor restrictions now apply

For visitors to all facilities (effective from and last updated on 16 September 2022)

Some visitor restrictions for all Te Whatu Ora Te Tai o Poutini West Coast health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients in single rooms may have more than one visitor while patients in multi-bed rooms can have one visitor only per patient to ensure there is no overcrowding.
  • People can have one or two support people to accompany them to outpatients appointments.
  • Women in labour in a birthing suite, in Te Nīkau Hospital’s Maternity Ward and in Buller’s Kawatiri Maternity Unit can have the usual support people, subject to space, for the duration of their stay in our facilities.
  • Eating or drinking at the bedside is at the discretion of the Clinical Nurse Manager. Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Mask wearing

  • Surgical/medical masks must be worn at all sites, except in counselling, mental health and addiction services where it’s on a case-by-case agreement with patients. Masks will be provided if you don’t have one. In higher-risk environments, people, including young children, may not be able to visit if they cannot wear a mask.
  • Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance. *Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

You must NOT visit our facilities if you

  • are COVID-19 positive
  • are unwell. Please stay home if you have a tummy bug or cold or flu/COVID-19-like symptoms (even if you’ve tested negative for COVID-19).

Te Whatu Ora West Coast Aged Residential Care facilities

Visitors are welcome at our Aged Care Residential facilities, subject to the space available. All visitors must wear a surgical mask.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of this page, other recent documents are listed by date under these documents. You can also find many national publications, including responses to OIA requests on the Te Whatu Ora national website.

Use the search menu (left) to apply a filter to list other documents published by Te Whatu Ora Te Tai o Poutini West Coast, including our annual reports, annual plans and strategic plans.  Each document has a document type, a summary, and topics and tags associated with it.

1273 documents.

How many samples processed in the Greymouth laboratory end up: Lost, mislabelled? What safeguards are there? Any problems of late?

RE Official Information Act request WCDHB 9344

I refer to your email dated 4 September 2019 requesting the following information under the Official Information Act from West Coast DHB. I note you clarified your request on 5 September 2019 that the information you are seeking is for the past 12 months to date.

  1. How many samples processed in the Greymouth laboratory end up ‘lost’ each year?
  2. How many are mislabelled?
  3. What safeguards are there?
  4. Have there been any problems of late?

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More informationDownload pdf (1 MB)

Copies of complaints received by the DHB since January 2019 about Aged Care rest homes and residential care.

RE Official Information Act request WCDHB 9342

I refer to your email dated 27 August 2019 requesting the following information under the Official Information Act from West Coast DHB, to be used as part of a report by the New Zealand Herald into rest homes and residential care.

Copies of complaints received by the DHB since January 1 2019 about residential care, and copies
of any related investigations and findings

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More informationDownload pdf (10 MB)

Total number of complaints relating to alleged staff bullying harassment or inappropriate behaviour for the last five years.

RE Official Information Act request CDHB 10173 and WCDHB 9340

I am referring to your email dated 23 August 2019 requesting the following information under the Official Information Act from Canterbury DHB and West Coast DHB. Specifically:

1. The total number of complaints relating to alleged staff bullying, harassment or inappropriate behaviour reported, with a breakdown from each department, each year for the last five years.

2. The total number of complaints relating to staff alleged staff bullying, harassment or inappropriate behaviour formally investigated, with a breakdown from each department, each year for the last five years.

3. The total number of staff disciplined following a compliant relating to alleged staff bullying, harassment or inappropriate behaviour each year, for the last five years.

4. The total number of staff dismissed or whose employment ended (such as a resignation or non-renewal of contract) following a complaint relating to alleged staff bullying, harassment or inappropriate behaviour each year, for the last five years.

5. The total cost of legal fees to investigate alleged staff bullying, harassment or inappropriate behaviour complaints each year for the last five years.

6. Copies of any legal advice given to the DHB relating to alleged staff bullying, harassment or inappropriate behaviour in the last five years. Please note I am meaning broadly rather than a specific case.

7. The total number of staff employed at the DHB, with a breakdown on the number of staff at each department, each year for the last five years.

8. Copies of any policy, regulation, protocol relating to alleged staff bullying, harassment or inappropriate behaviour and reporting of such incidents.

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More informationDownload pdf (3 MB)

Board Meeting – Friday, 27 September 2019

Board Papers for the West Coast DHB Board meeting Friday, 27 September 2019 meeting

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More informationDownload pdf (3 MB)

Advisory Committee Meeting – 27 September 2019

Advisory Committee Papers for 27 September 2019 Meeting

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More informationDownload pdf (10 MB)

Alleged incident at Larry’s Creek Road near Reefton on 25/7/2019.

RE Official Information Act request WCDHB 9332

I refer to your email dated 5 August 2019 requesting information under the Official Information Act from West Coast DHB regarding an alleged incident at Larry’s Creek Road near Reefton on 25th July 2019 at approximately 12pm on the Inangahua East operational area. 

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More informationDownload pdf (32 MB)

Finances paid by WCDHB to NZ Drug Foundation since October 2017.

RE Official Information Act request WCDHB 9333

I refer to your email dated 7 August 2019 requesting the following information under the Official Information Act from West Coast DHB.

  • A copy of information related to finances which have been paid between your District Health Board and the New Zealand Drug Foundation, including the broken-down amount, in the form of contracts, consulting, or other, since October 26, 2017.

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More informationDownload pdf (638 KB)

Tatau Pounamu Meeting papers for September 2019

Tatau Pounamu Advisory Group meeting papers for 13 September 2019 meeting at Board Room, Corporate Services, Grey Base Hospital

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More informationDownload pdf (5 MB)

Elective surgery Caseweights, Percentage of patients with confirmed cancer who receive their first treatment within 31 days, and high suspicion of cancer within 62 days of referral. Percentage of accepted referrals for CT scans and MRI scans receiving procedures within 42 days. Number and percentage of ED patients discharged or treated within six hours. number of presentations to ED.

1. Elective surgery discharges (caseweights and actual number)**

2. Elective surgery Caseweights, Percentage of patients with confirmed cancer who receive their first treatment within 31 days, and high suspicion of cancer within 62 days of referral. Percentage4 of accepted referrals for CT scans and MRI scans receiving procedures within 42 days. Number and percentage of ED patients discharged or treated within six hours. number of presentations to ED.

3. Elective medical discharges (caseweights and actual number)

4. Planned (funded) elective medical discharges (caseweights)

5. Acute caseweight discharges

6. Acute caseweights planned (funded)

7. Number and % of patients with a confirmed cancer diagnosis receive their first cancer treatment (or other management) within 31 days of a decision to treat

8. Number and % of patients referred urgently with a high suspicion of cancer receive their first treatment (or other management) within 62 days of the referral being received by the hospital

9. Number and % of accepted referrals for CT scans receiving procedures within 42 days

10. Number and % of accepted referrals for MRI scans receiving procedures within 42 days

11. Number and % of ED patients discharged or treated within 6 hours.

12. Number of presentations to ED.

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More informationDownload pdf (735 KB)

Measles Fact Sheet

Measles Fact Sheet – News item

With the large number of measles cases around the country, we can expect to see some measles cases on the Coast at some stage.

Measles is a highly infectious virus that can be life threatening. Complications occur in about one in three people, and for them measles can be serious, even fatal.

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More informationDownload pdf (130 KB)

Last 3 years: number of women who have undergone gender affirmation surgery who have given birth as a man after the surgery?

RE Official Information Act request WCDHB 9337

I refer to your email dated 9 August 2019 to Department of Internal Affairs which they subsequently transferred to us on 16 August 2019 requesting the following information under the Official Information Act from West Coast DHB. Specifically:

  • All information from the last three years (2016/2017, 2017/2018, and 2018/2019) regarding the number of women in New Zealand who have undergone gender affirmation surgery and have delivered a baby, as a man, after the gender reaffirmation surgery.

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More informationDownload pdf (717 KB)

Following MoH recommendations regarding Youth Health Care in Secondary Schools: How many schools have taken up the recommendations? Where are the schools, Name of the schools that have taken up the recommendations?

RE Official Information Act request WCDHB 9334

2. How many schools have taken up the recommendations?
3. Where are the schools that have taken up the recommendations?
4. Are you able to name the schools that have taken up the recommendations?

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More informationDownload pdf (801 KB)

Over past five years: how many babies have been born to mothers dependent on illegal drugs? How many were uplifted by Oranga Tamariki? Length of stay in hospital for baby? Number of babies requiring withdrawal medication?

1. Over the past five years (since January 2014), how many babies have been born under the care of West Coast District Health Board to mothers dependent on illegal drugs?
2. How many of those babies were uplifted by Oranga Tamariki?
3. How many of those babies required a hospital stay of more than 7 days?
4. How many of those babies required a hospital stay of more than 14 days?
5. How many of those babies required medication as a result of withdrawal symptoms?

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More informationDownload pdf (629 KB)

What discussions has the DHB had in the past year with providers about additional aged care dementia care in Greymouth?

RE Official Information Act request WCDHB 9330

I refer to your email dated 29 July 2019 requesting the following information under the Official Information Act from West Coast DHB.

  1. What discussions has the DHB had in the past year with providers about additional aged care dementia care in Greymouth?
  2. Who were the discussions with?
  3. With Kowhai Manor out the picture, are there concerns over capacity on the Coast for dementia patients?

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More informationDownload pdf (700 KB)

Maternity – staffing, vacancies, correspondence re staffing problems, complaints re lack of staff.

RE Official Information Act request WCDHB 9327

I refer to your email dated 22 July 2019 requesting the following information under the Official Information Act from West Coast DHB.

  1. The number of full and part time staff currently employed in the maternity ward at your District Health Board.
  2. The number of positions that exist or need to be filled
  3. Please also provide any reports or information
  4. I also request any complaints or matters of concern raised by maternity ward staff to management about problems or incidents arising from or related to a lack of staffing within the maternity ward.

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More informationDownload pdf (645 KB)

Does each respective DHB and GP have implemented, an electronic health record?

RE Official Information Act request CDHB 10145 and WCDHB 9324

I refer to your email dated 24 June 2019 sent to the Ministry of Health which they subsequently transferred to us on 10 July 2019 requesting the following information under the Official Information Act from Canterbury DHB and West Coast DHB regarding Electronic Health Records. Specifically:

  • I am researching the impact of information technology investment in health across New Zealand in regards to its impact on access and equity of access to health care. This is with the hypothesis that integrated electronic health records support and promote access to essential health care for the New Zealand population.  To achieve this, I shall be taking advantage of discontinuities in the stages at which General Practices and District Health Boards have implemented electronic health records. As such, I am requesting whether each respective DHB and GP have implemented an electronic health record. (For ease of the request, I have attached an excel template with the required information).

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More informationDownload pdf (708 KB)

Statistics on investigations or prosecution of breaches of health and safety have resulted from inspections of establishments and homes?

Could you provide the statistics of:

1. How many inspections have been carried out of a) establishments and b) homes in respect of sections 24 to 29 of the Prostitution Reform Act from 2003 until 2019, by year? To avoid doubt, these are inspections of licensed brothels or home-based sex work to ensure that Health and Safety standards are adhered to.

2. Can you provide statistics on how many investigations or prosecutions of breaches of health and safety have resulted from the above inspections for the same period, by year

3. Of the number of investigations, please provide data on what proportion of investigations and prosecutions relate to owner-operators versus licensed brothels.

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More informationDownload pdf (801 KB)

The total funding required for the provision of termination of pregnancy services in NZ 2018/2019

RE Official Information Act request CDHB 10134 and WCDHB 9321

I refer to your email dated 1 June 2019 to the Ministry of Health which they subsequently partially transferred to us on 28 June 2019 requesting the following information under the Official Information Act from Canterbury DHB and West Coast DHB, specifically Question 2.

2. The total funding required for the provision of termination of pregnancy services in Canterbury DHB and West Coast DHB in the previous year. (2018/2019)?

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More informationDownload pdf (723 KB)

Guideline to Developing a Career Plan for Nurses and Midwives

  • Date: 8 Aug 2019
  • Document Type:
  • ID: CareerPlanGuideline2020

This guide has been adapted from information provided by Health Workforce Directorate (HWD). It is intended for use by Registered Nurses and Nurse Practitioners who are undergoing postgraduate study funded by HWD.

This guideline and the career plan template are designed to support staff with choices around career development in order to support them to achieve their full potential.

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More informationDownload pdf (206 KB)

How to make an employee expense claim on MAX

Instructions on how to use the MAX app on the WCDHB Intranet to make an employee expanse claim.

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More informationDownload pdf (303 KB)

Training Conference and Travel Form

External Training and Conference Applications Form (includes Travel and Accommodation Form); West Coast DHB

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More informationDownload pdf (159 KB)

Prioritisation Strategy 2021 – HWD Funded Post Graduate Nurse Education

Health Workforce Directorate (HWD) has a contract with the West Coast District Health Board (WCDHB) to fund Level 8 postgraduate education for nurses on the West Coast. 

Each year, nurses apply to receive funding to support their learning pathway towards either a:

  • postgraduate certificate
  • postgraduate diploma
  • or clinical masters of nursing

As part of this process, a prioritisation strategy is utilised to make best use of the funding. HWD specifications, Ministry of Health health targets, and workforce needs inform the prioritisation strategy.

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More informationDownload pdf (153 KB)

Pacific People Support funding service specification 2018

The purpose of the Pacific People Support fund is to enhance the likelihood of the Pacific workforce successfully completing HWNZ funded training programmes by providing Pacific Peoples support that is culturally competent and technically relevant to the training programme.

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More informationDownload pdf (166 KB)

Māori Support fund specifications 2018

The purpose of the Māori Support fund is to enhance the likelihood of the Māori workforce successfully completing HWNZ funded training programmes by providing Māori support that is culturally competent and technically relevant to the training programme.

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More informationDownload pdf (212 KB)

Postgraduate Nursing Education on the West Coast

The West Coast District Health Board (WCDHB) administers funding from Health Workforce Directorate (HWD) for West Coast nurses wanting to undertake postgraduate (level 8) study toward qualifications including: certificates, diplomas, and clinical masters.
The WCDHB Nurse Manager – Workforce Development, based in Greymouth, coordinates this funding on behalf of the West Coast region.

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More informationDownload pdf (211 KB)

Board Meeting – Friday, 9 August 2019

Board Papers for the West Coast DHB Board meeting Friday, 9 August 2019

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More informationDownload pdf (3 MB)

Advisory Committee Meeting – 9 August 2019

Advisory Committee Papers for 9 August 2019 Meeting

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More informationDownload pdf (4 MB)

Regarding the state of children and adolescent oral health to assess whether there has been any further investment in services since the 2008 major reorientation program to the Community Oral Health Service (COHS)

RE Official Information Act request WCDHB 9314

I refer to your letter dated 30 May 2019 and received on 5 June 2019 requesting information under the Official Information Act from West Coast DHB regarding the state of children and adolescent oral health to assess whether there has been any further investment in services since the 2008 major reorientation program to the Community Oral Health Service (COHS).

We also acknowledge that to save time you have provided a template for us to complete based on data already available through Titanium Dental Software.
The West Coast DHB Template is attached as Appendix 1

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More informationDownload pdf (834 KB)

Disclosure Of Personal Health Information Policy and Procedure

  • Date: 2 Aug 2019
  • ID: WCDHB-PRIV15

This Procedure outlines the process to be followed when disclosing personal health information to the patient to whom the information relates, or their representative.

More informationDownload pdf (315 KB)

Equal Employment Opportunity Procedure

  • Date: 2 Aug 2019
  • ID: WCDHB-P&C8

The West Coast District Health Board (WCDHB) is committed to providing equality of opportunity in employment matters and to eliminate barriers to recruitment, retention, development and promotion of its employees, irrespective of age, ethnic or national origin, gender, sexual orientation, marital status, disability, religious belief and economic background.

More informationDownload pdf (170 KB)

Third Party Access To Information Technology Resources Procedure

  • Date: 2 Aug 2019
  • ID: WCDHB-ISG#15

This Procedure establishes the rules for granting Vendors and other third-parties access to the West Coast District Health Board (WCDHB) Information Technology Resources and support services, and defining Vendor and other non-affiliated third-party responsibilities once access to these resources has been provided.

More informationDownload pdf (210 KB)

Telephone Procedure

  • Date: 2 Aug 2019
  • ID: WCDHB-ISG#14

This Procedure outlines the process for the use of West Coast District Health Board (WCDHB) telephones by patients, visitors and staff members making personal calls.

More informationDownload pdf (185 KB)

Portable Data Storage Devices Use Procedure

  • Date: 2 Aug 2019
  • ID: WCDHB-ISG#10

This Procedure is intended to help define the acceptable use of Portable Storage Devices that can be connected to computers on the West Coast District Health Board (WCDHB) network, and to provide guidelines for educating WCDHB staff members about their additional responsibilities for security consciousness regarding the Devices themselves and the data that may be stored on them.

More informationDownload pdf (209 KB)

Internet Use Procedure

  • Date: 2 Aug 2019
  • ID: WCDHB-ISG#8

This Procedure outlines the process for the use of Internet services throughout West Coast District Health Board (WCDHB) Facilities.

More informationDownload pdf (218 KB)

Information Systems Procedure

  • Date: 2 Aug 2019
  • ID: WCDHB-ISG#7

This Procedure outlines the process for the operation of the West Coast District Health Board (WCDHB) Information Systems.

More informationDownload pdf (190 KB)

Email Use Procedure

  • Date: 2 Aug 2019
  • ID: WCDHB-ISG#3

This Procedure outlines the process for the use of Email services throughout West Coast District Health Board (WCDHB) Facilities.

More informationDownload pdf (222 KB)

Access to Information Systems Procedure

  • Date: 2 Aug 2019
  • ID: WCDHB-ISG#1

This Procedure outlines the process for accessing the West Coast District Health Board (WCDHB) Information Systems.

More informationDownload pdf (253 KB)

Have people been harmed as a result of oncology and or radiation wait times over past six months

RE Official Information Act request WCDHB 9320

I refer to your email dated 24 June 2019 requesting the following information under the Official Information Act from West Coast DHB. Clarified as being for the last six months.

  1. Have any people been harmed as a result of oncology and / or radiation wait times? If so, how many?
  2. Are there any reports that indicate and / or detail harm to patients as a result of oncology service wait times or radiation wait times? Can you supply those report(s)?
  3. Have any reports been provided indicating patients are being compromised by wait times to access first treatment of first specialist appointment? Can you supply those reports
  4. Have any of your staff raised concerns about the adverse effects on patients due to waiting times?

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More informationDownload pdf (708 KB)

What is the DHB’s top priorities for spending in 2019/2020 year? Proportion of patients accepted for urgent colonoscopy who received procedure within 14 days and proportion of patients high suspicion of cancer who received their first treatment within 62 days of being referred

RE Official Information Act request WCDHB 9318

I refer to your email dated 19 June 2019 requesting information under the Official Information Act from West Coast DHB regarding priority spending and cancer treatment.
Background Response:

DHBs do not really have priority areas for spending, that would suggest a higher level of discretion and discretionary funding is very limited. Where we do have choices, the three strategic objectives which underpin our strategic direction and influence our funding decisions, along with our decision making framework are:

  • The development of services that support people to stay well and enable them to take greater responsibly for their own health,
  • The development of primary/community-based services that support people in the community and provide a point of ongoing continuity, which for most people will be general practice,
  • The freeing-up of hospital-based specialist resources to be more response to episodic events, provide timely access to more complex care and specialist advice to primary care.

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More informationDownload pdf (15 MB)

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Page last updated: 25 October 2023

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